Privacy policy

Last updated November 8, 2026

DetailHub is run by [your business's legal name] ("we"). DetailHub connects people who want their vehicle detailed ("customers") with mobile detailers who come to them ("detailers"). This policy explains what we collect in the DetailHub app and website, why, who can see it, and the choices you have.

What we collect

• Your account: name, email address, password (stored only as a one-way scrambled "hash", never in plain text) and whether you are a customer or a detailer.
• Detailer business details: business name, city, description, phone number, services and prices, working hours, days off, service radius, a base location, and portfolio photos.
• Bookings: the service, date and time, the address where the work happens, your vehicle, notes you add, the price, and the booking's status.
• Photos you add (vehicle photos, before and after photos, portfolio photos). We remove hidden photo data such as GPS location and camera details when a photo is uploaded.
• Messages between a customer and a detailer about a booking, and reviews and replies.
• Your location, only when you ask for it: if you tap "Near me", your phone's location is sent to us to sort detailers by distance. We use it for that search and do not save it.
• Contact settings: a mobile number if you turn on text messages, and whether you want email or text updates.
• Device information: a push notification token so we can send notifications to your phone.
• Safety information: reports you make or that are made about you, and people you block.
• Clients a detailer adds: detailers can add their own clients who don't use DetailHub (a name and an optional phone number and email) to keep their calendar, and may keep private notes about them. We use that only for that detailer: to show their calendar and records, and, if the detailer chooses, to send that client appointment reminders by text or email (you can reply STOP to texts) or a link to pay the detailer by card. We never use it for anything else.

How we use it

• To run bookings: showing detailers and open times, sending requests, confirmations, reminders and messages.
• To keep people safe: preventing double-booking and abuse, reviewing reports, and suspending accounts that break our terms.
• To secure accounts: limiting repeated login attempts and sending password reset codes.
• To improve DetailHub and fix problems.

We do not sell your personal information and we do not show you ads.

Who can see what

• Anyone signed in can see a detailer's public page: business name, city, description, phone number (if listed), services, portfolio photos and reviews. Reviews show the customer's first name only.
• The detailer on a booking sees the customer's name, email, phone (if given), the booking address, vehicle, notes, photos and messages for that booking.
• The customer on a booking sees the detailer's business name and phone number, and the booking's photos and messages.
• A detailer's base location is never shown to customers; they only see an approximate distance.

Services that help us run DetailHub

We share only what each one needs:

• Address suggestions (Geoapify, or the OpenStreetMap-based Photon service): the address text you type, to suggest matching addresses and check a booking is inside a detailer's service area.
• Push notifications (Expo): your device token and the notification's text.
• Email (our email provider): your email address and the message, for reset codes and booking updates you choose to get.
• Text messages (Twilio), only if you turn them on: your mobile number and the message.
• Help assistant (Anthropic), only if we switch it on: your question and a summary of your own bookings, without notes or email addresses.
• Hosting: our servers and database are run by a hosting company that stores the data for us.

We may also share information if the law requires it, to protect someone's safety, or as part of selling or merging the business (in which case this policy keeps applying).

How long we keep it, and deleting your account

We keep your information while your account is open. You can delete your account in the app (Account, then Delete account). That erases your name, email, phone number, photos, messages, review comments, push tokens and settings. We keep the bare record of past bookings (date, service, price, status) so the other person keeps an accurate history; your name on them is replaced with "Deleted user". If you're a detailer who had the free first month, we also keep a scrambled, one-way code made from your email and phone number (not the email or number itself) so the free month can't be claimed again. Backups are overwritten on a regular schedule.

Your choices

• Change your name, email, password and notification settings in the Account tab.
• Turn off location, camera and notifications any time in your phone's settings.
• Block anyone, and delete your account, from the app.
• Ask us for a copy of your information, or to correct or delete it, by emailing [your support email]. Depending on where you live (for example California, Texas or other states with privacy laws), you may have additional rights, and we will honor them.

Security

We use encrypted connections (HTTPS), store passwords only as hashes, sign people out of other devices when a password changes, and limit repeated login attempts. No system is perfectly secure, so please use a strong password that you don't use anywhere else.

Children

DetailHub is for people 18 and older. We don't knowingly collect information from children. If you think a child has an account, contact us and we will delete it.

Changes

If we change this policy we'll update the date above, and tell you in the app or by email when the change is significant.

Contact

[your business's legal name] · [your support email]